Terms & Conditions

These Terms are written to comply with Apple's App Store Review Guidelines, the Apple Media Services Terms and Conditions (Schedule 1 — Licensed Application End User License Agreement), Google Play's Developer Distribution Agreement, and applicable consumer-protection laws.

You must be at least 13 years old (or 16 in the European Economic Area, or the minimum digital-consent age in your jurisdiction, whichever is higher) to use MealLens. If you are under the age of majority where you live, you may use MealLens only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

By using the Service, you represent that:

• You meet the age requirement above.
• You have the legal capacity to enter into a binding contract.
• You are not barred from using the Service under the laws of your country or any other applicable jurisdiction.
• You will use the Service in compliance with these Terms and all applicable laws.

MealLens is a food-recognition and nutrition-tracking mobile application that allows you to:

• Scan food items using your device camera to identify them and view nutritional information.
• Log meals and track caloric and macronutrient intake.
• Set personal dietary goals and view progress over time.
• Optionally sync data with Apple HealthKit or Google Fit.

The Service is provided on an "as-is" and "as-available" basis (see Section 12).

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install and use one copy of MealLens on any Apple- or Google-branded device that you own or control, solely for your personal, non-commercial use.

This licence is granted pursuant to the usage rules in Apple's Media Services Terms and Google Play's Developer Distribution Agreement, as applicable.

You may not:

• Copy, modify, distribute, sell, rent, lease, sublicense or create derivative works of the Service.
• Reverse engineer, decompile, disassemble or attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law.
• Remove, obscure or alter any proprietary notices.
• Use the Service to build a competing product or scrape its content.
• Use the Service in any way that violates applicable laws or third-party rights.

To access most features, you must register for an account. You agree to:

• Provide accurate, current and complete information during registration.
• Keep your password confidential and not share your account credentials.
• Notify us immediately of any unauthorised access or security breach.
• Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that contain false information, have been compromised, or have been used in violation of these Terms.

"User Content" means any data, text, images, meal logs, notes, photos or other material you submit to or through the Service.

5.1 Ownership

You retain all rights to your User Content. We do not claim ownership of it.

5.2 Licence to us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify (for technical purposes such as resizing) and display your User Content solely to operate, provide and improve the Service for you. This licence ends when you delete your User Content or close your account, except where retention is required by law or for legitimate backup purposes.

5.3 Your responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have all necessary rights to your User Content.
• Your User Content does not infringe any third-party intellectual property, privacy or other rights.
• Your User Content does not violate any law or these Terms.

5.4 Prohibited content

You must not submit content that is illegal, harmful, harassing, hateful, defamatory, obscene, deceptive, or that contains malware. We may remove any User Content that violates these Terms without prior notice.

You agree not to:

• Use the Service for any unlawful, fraudulent or harmful purpose.
• Attempt to gain unauthorised access to our systems, other users' accounts or non-public areas of the Service.
• Interfere with or disrupt the Service, servers or networks.
• Use bots, scrapers or other automated means to access the Service without our written consent.
• Reverse engineer or extract data from the food-recognition model.
• Submit content that infringes intellectual property or violates privacy rights.
• Impersonate any person or misrepresent your affiliation with any person or entity.
• Bypass any access restrictions, rate limits or security measures.

Violation of these rules may result in immediate suspension or termination of your account.

7.1 Free and paid features

MealLens may offer both free and paid features. Paid features ("Pro") are offered as auto-renewing subscriptions or one-time purchases.

7.2 Billing

All payments are processed exclusively through Apple In-App Purchase (iOS) or Google Play Billing (Android). We do not handle your payment details directly.

• Your subscription will automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date.
• The price, billing cycle and renewal terms will be shown to you before purchase.
• Payment is charged to your Apple ID or Google account at confirmation of purchase.

7.3 Managing and cancelling subscriptions

You can manage or cancel your subscription at any time:

• iOS: Settings → [Your Name] → Subscriptions
• Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions

Cancellation takes effect at the end of the current billing period. Deleting the App does not cancel your subscription.

7.4 Refunds

Refunds are governed by Apple's or Google's refund policies, not by us. Please request refunds through:

• iOS: https://reportaproblem.apple.com
• Android: https://play.google.com/store/account/orderhistory

Where required by law (for example, EU consumer law on the right of withdrawal), you may have additional refund rights. Contact us at support@meallensai.org for assistance.

7.5 Free trials and promotions

If we offer a free trial, you will be charged the regular subscription price at the end of the trial unless you cancel before it ends. Promotional offers are subject to additional terms.

7.6 Price changes

We may change subscription prices. Any price change will not take effect until the start of your next billing period, and we will provide reasonable advance notice. Your continued use after the new price takes effect constitutes acceptance.

MealLens provides nutrition information and tracking tools for informational and educational purposes only. The Service is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

• Nutrition data shown in the App is based on third-party databases and machine-learning predictions. It may be inaccurate or incomplete.
• Food recognition is performed by AI and may produce incorrect results.
• The Service does not substitute for professional medical, dietary or nutritional advice.

Always consult a qualified healthcare professional before making changes to your diet, especially if you have allergies, medical conditions (such as diabetes, heart disease or eating disorders), are pregnant or nursing, or are taking medication.

You assume full responsibility for any dietary or health decisions you make based on information from the Service.

The Service, including all software, text, graphics, logos, icons, images, audio, video and the "MealLens" name and brand, is owned by us or our licensors and is protected by copyright, trademark and other intellectual-property laws.

Except for the limited licence granted in Section 3, no rights are transferred to you. All rights not expressly granted are reserved.

Trademarks

"MealLens" and our logos are trademarks of Progent Studio. You may not use them without prior written permission.

Copyright complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice including:

• Identification of the copyrighted work.
• Identification of the infringing material and where it is located.
• Your contact information.
• A statement of good-faith belief that the use is unauthorised.
• A statement that the information is accurate and that you are authorised to act.
• Your physical or electronic signature.

Send notices to support@meallensai.org with the subject "DMCA Notice".

The Service uses third-party services (including Apple, Google, Firebase, payment processors and AI providers). Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the acts or omissions of third parties.

In particular, if you use HealthKit or Google Fit integrations, you are also subject to Apple's and Google's terms governing those platforms.

We may update, modify, suspend or discontinue any part of the Service at any time, with or without notice. We are not liable to you for any modification, suspension or discontinuation.

Some updates may be required to continue using the Service. You agree to install updates and accept that some features may stop working on older App or OS versions.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• Food recognition results, nutrition values or recommendations will be accurate or complete.
• The Service will meet your requirements or expectations.
• Any errors will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE DEVELOPER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $20.

Nothing in these Terms limits liability that cannot be limited under applicable law (such as gross negligence, wilful misconduct or statutory consumer rights).

You agree to defend, indemnify and hold harmless the Developer from and against any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use or misuse of the Service.
• Your violation of these Terms.
• Your violation of any third-party right, including privacy or intellectual-property rights.
• Your User Content.

By you

You may stop using the Service and delete your account at any time via Settings → Account → Delete Account, or by emailing support@meallensai.org.

By us

We may suspend or terminate your account or access to the Service at any time, with or without notice, if:

• You violate these Terms.
• We are required to do so by law.
• Continued provision of the Service to you is no longer commercially viable.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive (including Sections 5.2, 8, 9, 12, 13, 14, 16 and 17) will survive.

These Terms are governed by the laws of Pakistan, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall be resolved in the competent courts located in Islamabad, Pakistan, except where mandatory consumer-protection laws of your country of residence require otherwise.

If you are a consumer in the European Union, you may also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

The following terms apply if you obtained the App through the Apple App Store:

• Acknowledgement: these Terms are between you and the Developer only, not with Apple. Apple is not responsible for the App or its content.
• Scope of licence: the licence granted is limited to a non-transferable licence to use the App on any Apple-branded device that you own or control, as permitted by the Apple Media Services Terms.
• Maintenance and support: the Developer is solely responsible for any maintenance and support, to the extent required by applicable law. Apple has no obligation to provide maintenance or support.
• Warranties: in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Product claims: the Developer (not Apple) is responsible for addressing any claims relating to the App, including product-liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection, privacy or similar legislation, including in connection with the App's use of the HealthKit and HomeKit frameworks.
• Intellectual property: in the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, the Developer (not Apple) will be solely responsible for the investigation, defence, settlement and discharge of any such infringement claim.
• Legal compliance: you represent that (i) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you obtained the App through Google Play, you acknowledge that these Terms are between you and the Developer only, not with Google. Google is not responsible for the App or its content. Your use of the App must comply with Google Play's terms of service.

• Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and the Developer regarding the Service.
• Severability: if any provision is found unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment: you may not assign these Terms. We may assign them to a successor in interest.
• Force majeure: we are not liable for failure or delay caused by events beyond our reasonable control.
• Notices: we may provide notices through the App, by email, or by posting on our website.
• Language: these Terms are written in English. Translations are provided for convenience; the English version controls in case of conflict.

We may modify these Terms from time to time. When we make material changes:

• We will update the "Last updated" date above.
• We will notify you within the App or by email at least 14 days before the changes take effect, where practicable.
• Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and may delete your account.

Questions about these Terms? Contact:

• MealLens Support
• Developer: Progent Studio
• Email: support@meallensai.org
• Location: Pakistan

By using MealLens, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.